Refund Policy
At HOMESCAPE, we want to ensure your shopping experience is seamless and worry-free. Here's everything you need to know about our return and refund process:
š³ 30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
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Your item must be in the same condition you received it.
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It must be unworn, unused, with tags, and in its original packaging.
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Youāll need the receipt or proof of purchase.
To start a return, email us at homescape.store1@gmail.com, and weāll guide you through the process.
š How Returns Work
- Contact us to initiate the return, and weāll provide you with the return address.
- Once approved, weāll send you a return shipping label and instructions on how to send the item back.
- Important: Items sent back without requesting a return will not be accepted.
For any return-related questions, feel free to email us at homescape.store1@gmail.com.
š¦ Damages and Issues
š ļø Please inspect your order upon delivery.
If your item is defective, damaged, or you received the wrong item, contact us immediately. Weāll resolve the issue promptly!
ā Non-Returnable Items
Certain items cannot be returned, including:
š« Perishable goods (e.g., food, flowers, plants).
š« Custom or personalized products.
š« Personal care items (e.g., beauty products).
š« Hazardous materials, flammable liquids, or gases.
Note: We cannot accept returns for sale items or gift cards.
If youāre unsure whether your item qualifies, reach out to us for assistance!
š Exchanges
Want a different item? Hereās how:
- Return the item you have.
- Once the return is accepted, make a new purchase for the replacement item.
This ensures you receive your preferred product faster!
š European Union 14-Day Cooling Off Period
For orders shipped to the European Union, youāre entitled to cancel or return your order within 14 days for any reason.
To qualify:
- The item must be in the same condition, unworn, unused, with tags, and in its original packaging.
- Proof of purchase is required.
šø Refunds
Once we receive and inspect your return:
āļø Weāll notify you if the refund is approved.
āļø Approved refunds will be processed within 10 business days to your original payment method.
š Please note: It might take additional time for your bank or credit card company to process and post the refund.
If you havenāt received your refund within 15 business days, contact us at homescape.store1@gmail.com.
Thank you for choosing HOMESCAPE! Your satisfaction is our priority. š