Refund Policy

At HOMESCAPE, we want to ensure your shopping experience is seamless and worry-free. Here's everything you need to know about our return and refund process:


šŸ’³ 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:
āœ… Your item must be in the same condition you received it.
āœ… It must be unworn, unused, with tags, and in its original packaging.
āœ… Youā€™ll need the receipt or proof of purchase.

To start a return, email us at homescape.store1@gmail.com, and weā€™ll guide you through the process.


šŸšš How Returns Work

  1. Contact us to initiate the return, and weā€™ll provide you with the return address.
  2. Once approved, weā€™ll send you a return shipping label and instructions on how to send the item back.
  3. Important: Items sent back without requesting a return will not be accepted.

For any return-related questions, feel free to email us at homescape.store1@gmail.com.


šŸ“¦ Damages and Issues

šŸ› ļø Please inspect your order upon delivery.
If your item is defective, damaged, or you received the wrong item, contact us immediately. Weā€™ll resolve the issue promptly!


āŒ Non-Returnable Items

Certain items cannot be returned, including:
šŸš« Perishable goods (e.g., food, flowers, plants).
šŸš« Custom or personalized products.
šŸš« Personal care items (e.g., beauty products).
šŸš« Hazardous materials, flammable liquids, or gases.

Note: We cannot accept returns for sale items or gift cards.

If youā€™re unsure whether your item qualifies, reach out to us for assistance!


šŸ”„ Exchanges

Want a different item? Hereā€™s how:

  1. Return the item you have.
  2. Once the return is accepted, make a new purchase for the replacement item.

This ensures you receive your preferred product faster!


šŸŒ European Union 14-Day Cooling Off Period

For orders shipped to the European Union, youā€™re entitled to cancel or return your order within 14 days for any reason.
To qualify:

  • The item must be in the same condition, unworn, unused, with tags, and in its original packaging.
  • Proof of purchase is required.

šŸ’ø Refunds

Once we receive and inspect your return:
āœ”ļø Weā€™ll notify you if the refund is approved.
āœ”ļø Approved refunds will be processed within 10 business days to your original payment method.

šŸ•’ Please note: It might take additional time for your bank or credit card company to process and post the refund.

If you havenā€™t received your refund within 15 business days, contact us at homescape.store1@gmail.com.


Thank you for choosing HOMESCAPE! Your satisfaction is our priority. šŸ’–